FAQ

I received a delivery notification, but my package is not in front of my door. Where can I find it?

What happens if I place an order on Friday afternoon or during the weekend?

What's the difference between the bedding rental service and the bedding purchase service?

Who can use the bedding purchase service?

How is my bedding delivered once I purchase it?

Is there a specific period when I can apply for the bedding purchase service?

(Enkostay stay customers only) Can I apply at any time and still receive delivery on my move-in date?

Do I need to return the items at the end of my stay?

Is there a delivery fee?

Can I cancel my order after payment?

Who do I contact with questions about the bedding purchase service?