We are updating our payment system, refund policy, and fee structure starting on August 29, 2025.

🏡 Enkostay Tenant Notice

Hi from Enkostay!

Starting on August 29, 2025, we will update our payment system, refund policy, and service fee structure.

These updates are designed to:

• Reduce the upfront payment burden for prospective tenants

• Provide clearer and fairer refunds

• Make long-term stays easier and more flexible

🔎 Which policy applies?

• Before August 29, 2025: (V1, using Stripe as the payment gateway).

• On and after August 29, 2025: Agreements follow the new policy (V2, using Toss Payments as the payment gateway).

💳 Payment Types by Stay Length

✨ What’s changing?

🔁 New Refund Policy

We simplify the refund rules based on mid-to-long-term stay patterns. Refunds are now based on the first month’s rent, not the full amount.

🕒 Cancellation is based on your scheduled move-in time (3 PM KST on the move-in date).

Outside of the free cancellation period (Tier 0), the service fee is non-refundable.

📅 When does this policy take effect?

The new policy applies to agreements (and related extensions) made on or after August 29, 2025.

All contracts made before that follow the existing policy.

We work to make your stay easier, safer, and more transparent.
Thanks for choosing Enkostay; we are here to support your life in Korea..

Warmly,
The Enkostay Team